Bank House Hotel

Reviews about Bank House Hotel

• 5 / 5

  By Tim Gent
  The barmaid was marvellous
  March 07, 2017
• 1 / 5

  By chloe Lofthouse
  I am so upset after using this hotel over the last 2 years without an issue my last 2 visits have been very upsetting. I come and use this hotel 3/4 times a year when showing my dogs, I have recommended the hotel to many others with and without dogs but sadly I will sadly no longer be recommending or returning.
  
  I stayed for a week with my dogs this February while I was recovering from surgery and working with a local groomer/breeder with my dogs. I was made to feel by a member of the front of house team "to be in the way" as she had a dog that was not good with others so I was questioned to what my plans were for the day every day and I had to either come down from my room leaving my dogs in the bedroom or to leave them in the car and come in to see if I could could in with my own dogs... if this isn't bad enough the female member of staff actually came and knocked in my room door before 10am to find out when I was going out most days! This is not appropriate!
  
  On my last visit, the same member of staff was very unfriendly and "off" on the morning of us leaving. I had to go and find her to order breakfast, and as I had my dog with me as always we were told that we could have breakfast in the bar, this member of staff made it quite clear this was inconvenient for her. When we finally got to order breakfast and it arrived we were served 4 bits of limp cold toast, cold bacon and sausages that were burnt to a crisp. We had to leave quickly as after the farcical service we were running late. We paid our bill and left, in the rush to go the room key was left for this staff member on the front desk as we could not find her. This same staff member harassed me with a number of phone calls during the day as she couldn't find the key. She was rude unprofessional and accused me of being a liar about leaving the key. Why would I want to keep a room key?? I phoned to make a complaint a couple of days later only to find out that this member of staff was in fact the manager.
  
  It's such a shame as this was a perfect hotel, the evening kitchen chef is an independent guy and his food is A****** you can not fault the food and certainly can not fault his customer service. I always look forward to a lovely evening meal but sadly I will not be returning.
  
  I only wished I looked at all the other negative tripadvisor reviews which far out weigh anything else!!
  August 17, 2016
• 4 / 5

  By Roxanne Armitage
  Great hotel, really comfy sheets and bed, friendly staff and a fresh tasty breakfast xx
  August 02, 2016